Terms and Conditions

Digital Marketing Package Terms:

All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with clear one-month email notice.

They are billed monthly and are payable by the 1st of every month.

Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party software or marketing expenses are included.

Levels N Curves Creative Studios employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to [email protected]

Payment terms:

Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same.

An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.

There are absolutely no refunds for any fees related to the digital marketing/strategy package.

Termination:

All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with clear one-month email notice.

Levels N Curves Creative Studios reserves the right to terminate at any time with written notice to the Client.

Web & Graphic Design Support Package Terms:

All maintenance packages are for a minimum of 12 months period.

Maintenance packages are billed annually, however, are paid monthly via direct debit on the 1st of every month.

Packages include 12 months basic website hosting, email hosting, and DNS hosting.

Packages are designed to serve minor website maintenance tasks only. Larger projects or updates are not included in the package.

Package includes unlimited graphic design requests and limited web support request per month of up to a total of 100 man-hours. Any unused man-hours are not rolled over to the next month. No third party software or marketing expenses are included.

Levels N Curves Creative Studios employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used will be billed separately @ $25/hour incl GST.

Support requests need to be sent via email to [email protected]

Any urgent tasks will be charged separately.

The package is auto-renewed every year on its anniversary date.

Payment terms:

Monthly maintenance package fees require credit or debit card payment only. No other forms of payment will be accepted for monthly maintenance.

Monthly maintenance package fees will be charged to the client’s credit or debit card on file on the 1st day of every month.

An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.

More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.

There are absolutely no refunds for any fees related to the monthly maintenance package.

Termination:

In case Client needs to cancel the auto annual renewal, please inform us in writing at least one month prior to the renewal date.

Ongoing term: For any reason, if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.

Levels N Curves Creative Studios reserves the right to terminate annual maintenance at any time with written notice to the Client.

For general website design & development projects we employ the following steps:

• Upon quote acceptance/signoff, initiation payment is processed to start the project. As required by the project, we may hold a Scoping Workshop to discuss the requirements in detail.
• Once we have the brand details such as logo, images, branding materials etc, we will have a mock-up for your review within 5 to 10 working days.
• You can review the design and suggest improvements accordingly. Depending upon your project, generally up to 3 to 5 design modifications that can be done within the given estimates. Please refer to your allocated design and development hours for details.
• Once the design is finalized & approved, we’ll proceed with the HTML development. At this stage, we generally need around 3 to 5 banner text and/or images for rotation.
• Once, HTML is done, if CMS is included in your project, we will proceed to set up your website on your selected Content Management System (CMS). Please provide all content and copy prior to the development phase.
• Depending upon the time and resources allocated to your project, we’ll transfer as much content as possible from the old website to the new website. Remaining content can be transferred via the CMS by your designated staff. We can provide the instructions needed to help you do this.
• Once the site is ready from our end, we generally hand it over to you for further review, test and/or to upload/change contents as necessary.
• At this stage, you need to give us a Go-Live date for us to make the new website/project live.
• Your website can be made live within 3 to 5 working days of a Go Live approval, assuming that the accounts are clear. Kindly note that we require full payment prior to transferring the website on any external servers.
• Kindly note, there are limited man-hours allocated on the project. The estimates for all website under $5000 are based on an assumption that projects will be completed over eight to twelve working weeks depending upon the size of your project. Any further delays may increase the project management costs. If you do not believe the project to be completed within this time frame, please do let us know prior to starting the project.
• Also, generally speaking, going back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilized on your project and you do not incur any unnecessary additional costs.
• You will be kept updated via emails and/or telephone calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
• Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third-party software.

We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can do’ attitude. If you require something changed, please feel free to discuss with us. Please contact us if you require further details or have any questions. We look forward to working together with you on your project!

• All prices are quoted in Indian Rupees are inclusive of GST unless specified.
• All invoices are to be processed as per the schedule via your preferred method of payment.
• There is a surcharge charged for payments made via PayPal or Stripe for the credit card payments.
• Milestone payments must be made within 5 working days of each milestone/schedule unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live.
• Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
• Levels N Curves Creative Studios reserves the right to negotiate and refund an appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or fax. Telephone requests on cancellations will not be accepted.
  For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

Late fees and charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of ₹ 1000/- per month, from the due date.

Due date: Is the date on which the payment is due as per the terms on the invoice/proposal

Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

Debt Collection: Client is provided a further 7 days after late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. Levels N Curves Creative Studios will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.

• If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.
• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
• Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
• Levels N Curves Creative Studios generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.

In an event of a dispute, Levels N Curves Creative Studios reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Levels N Curves Creative Studios reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will Levels N Curves Creative Studios be liable for any damages arising from misrepresentation or misinformation.

Levels N Curves Creative Studios reserves the right to refuse service to any client if these are not aligned with our business operating principles and policies.

Levels N Curves Creative Studios provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however, we will not be held liable for any disruption of services if such situation arises.

Relationship of Levels N Curves Creative Studios with its suppliers, partners and sub-contractors are of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.

Client will indemnify and hold Levels N Curves Creative Studios, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Levels N Curves Creative Studios Worldwide.

Levels N Curves Creative Studios will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earthquake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.

Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.

It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hostings are disabled or deleted from the server.

All renewals must be paid within seven working days prior to the expiry date. Levels N Curves Creative Studios will not be responsible for issues relating to delayed payment.

Hosting are on shared and non-shared servers hosted via third-party providers. Levels N Curves Creative Studios ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however, we will not be held liable for any disruption of services if such situation arises.

The client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.

In case of a malware attack, Levels N Curves Creative Studios reserves the right to delete files on the hosting service without giving any prior notice.

Cancellation/Termination:
Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be canceled and must be paid for the full year.

If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and DNS records. Additional charges will be applicable to re-enable the hosting. Levels N Curves Creative Studios will not be responsible for any loss of data, files, emails, backups, restoration costs etc.

If a hosting has been canceled/disabled then all files, emails, databases, and backups will be deleted from the server without any notification to the client.

Emails:
All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted.

Client’s must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.

Levels N Curves Creative Studios offer packages in coordination with third-party providers. Changes to the third party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Hosting are on shared and non-shared servers hosted via third-party providers. Levels N Curves Creative Studios ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however, we will not be held liable for any disruption of services if such situation arises.

All domain registrations and renewals are to be paid in advance.

Expiration of a domain can result in the service disruption and loss of domain.

Levels N Curves Creative Studios Worldwide will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made within seven working days before the expiry date.

It is client’s responsibility to renew their domain names with us.

All invoices and dues must be paid in full before we release the requested domain name.

Levels N Curves Creative Studios has the domains in a common pool account and therefore cannot give access to its domain control panel.

Levels N Curves Creative Studios offer packages in coordination with third-party providers. Changes to the third party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

All content of this website is a property of Levels N Curves Creative Studios unless otherwise specified. Levels N Curves Creative Studios reserves the right to change the content or policies without any prior notice.

The project related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. Levels N Curves Creative Studios reserves the rights to refuse the transfer of ownership if irregular circumstances arise.

Copyrights handed over to the client do not include rights to re-use the code for another website or re-sell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to re-sell or re-use for any commercial or non-commercial purpose. In an event of a Webmaster change, site owners are not allowed to display the credits to the new website, unless such time that the website functionality and appearance is changed by over 50% of our original work.

“Levels N Curves Creative Studios” is a trademark of Levels N Curves Creative Studios Pvt. Ltd. of India. Clients, Partners, Suppliers, Sub-contractors and any other 3rd party organization or individual are not allowed to use Levels N Curves Creative Studios trademarks including the name, logo, and symbol in any way shape or form without a written permission from us.